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General Questions
| General Questions |
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What is Broadband?
Broadband means a high-speed transmission. The term commonly refers to Internet access via cable or wireless, which is as much as 400 times faster than dial-up.
Am I always connected, or do I have to connect each time I use Seaside Communications Broadband Service?
When you are connected to the Internet with Seaside High Speed, your computer is connected as long as it is turned on. This means no more dialling up or busy signals. With Seaside Communications, you always have access to the Internet.
What kind of equipment do you use and how is it setup at my home?
We use a Motorola Wireless Canopy system which includes a Subscriber Module and antenna. The whole system is mounted on your home with a satellite dish bracket. A thick cable called a “CAT5 Ethernet Cable” is then run from the antenna into your house and connects to your computer through its power adapter.
What is Broadband Internet with a Motorola Canopy™ system?
The Canopy™ system is a wireless broadband technology that provides high-speed Internet access to residential and commercial customers located in less urbanized areas. The system is comprised of three major components: Access Point (AP), Subscriber Module (SM) and the Backhaul Unit.
How does Seaside Wireless High Speed Internet with Canopy technology differ from other broadband services?
While other broadband services use technologies such as phone lines, cable lines and satellite, the canopy system uses wireless radio signals allowing the service provider to reach into remote communities with affordable high speed internet service.
How fast is high speed wireless internet service compared to dial-up?
Our standard Wireless service is approximately 15 times faster than dial-up and offers speeds up to 1.5Mbps. |
Do you include any other services with your Wireless Internet such as e-mail?
Yes, we offer our customers up to 5 e-mail accounts, access to webmail, and 10 Megabytes of personal web space, at no additional cost.
Is your Wireless Internet Service completely wire free?
All wireless systems have to connect to a cable at some point. Our wireless service is only “wireless” from the Access Point to the antenna on your home. A cable is used to connect your antenna to the power supply that plugs into your computer.
Can common household devices interfere with my Wireless Internet?
Anything operating on the 900Mhz frequency band such as some older cordless telephones and baby monitors might cause interference with your service. That being said, newer wireless products are Wi-Fi friendly and are typically designed to behave in a manner which causes no interference.
Will I be able to connect more than one computer to your Wireless Internet?
Yes, if you purchase a router and set it up with the directions given to you by the manufacturer more than one PC can connect to at the same time. If you have any trouble or difficulty hooking up a router we suggest contacting the manufacturer’s tech support.
Can bad weather conditions interrupt my Wireless Service?
Due to the nature of the technology some extreme weather conditions may temporarily block our equipment's ability to properly send and receive an internet signal. This is an unavoidable part of any Wireless technology. |
Email
| Email |
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How do I create an E-mail address?
It is very simple to set up your web space with us. You just have to call our technical support 1-888-965-5511
or e-mail us (support@seaside.ns.ca) the username you would like to use and we can set it up on the server. |
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How do I set up my e-mail on my Computer?
If you are using Outlook Express:
1. Open Outlook Express
2. Go to Tools and choose Accounts
3. Click on the Mail tab
4. Click Add and choose E-mail
5. Type in your Display Name
this is whatever you want people
to see when you send them an e-mail)
6. Click Next
7. Type in your e-mail address
(username@seaside.ns.ca)
8. Click Next
9. On this screen it should say
“MY Incoming Mail Server is a POP3 Server”
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10. On the line that says "Incoming mail (POP3)"
type in mail.seaside.ns.ca
11. On the line that says "Outgoing mail (SMTP)" type in
mail.seaside.ns.ca
12. Click Next
13. Your username will be typed in here correctly,
please type in your password
14. Click Next
15. Click Finish
16. Click Close
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What are my E-mail Settings?
• Incoming Mail Server: mail.seaside.ns.ca
• Outgoing Mail Server: mail.seaside.ns.ca
• Account Name: username (everything before the @) |
• We do not use Secure Password Authentication
• We do not authenticate to the Outgoing mail server
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How can I check my e-mail while away from home?
In order to check your e-mail while you are away from home you will need to open Internet Explorer or any other browser program and then go to http://webmail.seaside.ns.ca where you will be asked for your username
(the first part of your e-mail address, everything before the @ sign) and password. |
Here you will see your e-mail right at our server so that when you return home you can retrieve the e-mail again in your e-mail program.
Any e-mail you have already downloaded to your home e-mail program will not be able to be viewed here.
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How do I send an e-mail?
1. Open your e-mail program (Outlook Express, Microsoft Outlook, Netscape Messenger etc.)
2. Launch a new message window by clicking on the appropriate icon
3. In the TO: box type the name of the recipient (for example support@seaside.ns.ca) Make sure you enter the address correctly or the message will return to you
** You can send a message to more than one person by entering multiple addresses in the TO field by putting a semicolon (;) between each address
4. Type the subject of the e-mail.
5. Write your message in the message window. You can also copy text from a word processing program and paste it into this window
6. Click on the Send icon or select Send from the File menu
How do I send an e-mail with an Attachment?
The procedure for attaching files varies depending on the type of e-mail program you use. In general, you click on an icon, such as a paper clip, located on the toolbar of the program. |
You then select the file you want to attach by locating it on your hard drive or on disk. Once you've selected the file, either its name will appear as part of the e-mail header, or as an icon within the body of your message.
Most programs allow you to attach multiple files. Once the files are attached, click the Send button and off they go.
1. Open your e-mail program
2. Launch a new message window and compose your message
3. Click on the attachment icon or insert the file by selecting from the
drop down menu
4. Browse your hard drive or removable disks to locate the file you
want to attach
5. Once you find it, click on it
6. Click the OK button
7. An icon or message should now appear indicating that the file
has been attached
8. Click on the Send button or select Send from the File menu |
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How do I open Attachments?
One of the most useful features of e-mail is the ability to send digital files. But once you receive an attachment, how do you open it?
The answer depends on the type of file and how your computer is configured. All digital files have names, such as "balloon1.jpg." The letters after the "." are known as the file extension and indicate which kind of program can open the file. For instance, you can view a .jpg photo with your web browser and listen to an .mp3 music file with Windows Media Player, among others.
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| FILE |
EXTENSION |
OPENS WITH |
| Images |
.jpg
.gif |
Both can be opened with a web browser
or Windows Picture and Fax Viewer (WINDOWS XP Only)
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| Music |
.mp3
.mpg
.ra
.wma |
Windows Media Player
Windows Media Player
RealPlayer
Windows Media Player |
| Video |
.avi
.mov
.qt
.ram |
Windows Media Player
Apple QuickTime
Apple QuickTime
RealPlayer |
| Documents |
.doc
.xls
.pdf
.pps |
Microsoft Word
Microsoft Excel
Adobe Acrobat Reader
Microsoft Power Point |
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How do I leave a copy of my e-mail messages on the server using Outlook Express?
If you would like to leave a copy of your e-mail messages on the server, please follow the steps outlined below.
1. Open Outlook Express, select Tools from the top menu, and Accounts... from the drop down list.
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2. Select the Mail tab at the top, highlight your Comcast account by clicking on it once, and then select the Properties button.
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3. Click on the Advanced tab, and in the Delivery area, place a check in the box labelled Leave a copy of messages on server.
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4. Click Apply, then OK and then Close to return to Outlook Express.
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Installation
| Installation |
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What is meant by line of sight?
There must be a clear line between your residence and the AP on the tower which is clear from obstructions such as other homes, barns, trees, etc to ensure optimal signal
Why do I need a technician to do a site survey?
A site survey must be completed to ensure the signal or frequency which is transmitted from the AP is of suitable strength to provide a stable connection at your residence.
How long does it take until a site survey can be conducted?
Once you contact our Billing & Sales Office and provide your name and civic address, the site survey can normally be completed within 5 to 10 business days. The site survey itself takes about 15 - 30 minutes and is completed on the exterior of your home only.
What is the process in getting a site survey conducted?
If you are interested in having a site survey completed, after your community has been placed under the Active Communities Covered list on the Availability page of this site, you would contact our Billing & Sales Office to provide them with your name and civic address.
Our Wireless Dispatcher would then contact you with a date for your site survey and installation, should you wish to have the service installed upon successful completion of your site survey. If, due to prior commitments, you are unable to be at home during the site survey the Network Technician can complete the test in your absence, provided we have your permission to be on your property and home. We will notify you of the status of the site survey within 24 hours of its completion.
Is there a charge for a site survey?
No there is no charge for a site survey, if you choose to install your service after a successful Site Survey then your Installation fee is $99.95
Can I get other services with Wireless Internet from Seaside?
At this time we offer the Wireless Internet Package which includes access to the Internet, 5 e-mail address, and 10 MB of web space.
How secure is the system?
Wireless Internet is as secure as any other Internet service such as DSL or Cable Internet. The signal you receive wirelessly from the tower to the subscriber module on your home is encrypted and our SM's can act as a NAT router adding an additional piece of security not always offered by other providers.
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What goes on my house? Do you drill holes?
We use a Motorola Wireless Canopy system which includes a Subscriber Module and antenna. The whole system is mounted on your home with a satellite dish bracket.
A thick cable called a “CAT5 Ethernet Cable” is then run from the antenna into your house through a single hole and connects to your computer through its power adapter.
Sample Customer Installation
Why can my neighbour get wireless internet and I can't?
Each property is individual in its geographic location and the terrain at each site may affect the site survey results, this is why it is essential to complete a site survey at every residence before an installation can occur.
For example, your neighbor may be at a higher elevation and therefore has clearer line of sight to the AP or perhaps there is a large stand of trees or hills between your residence and the AP and issues like these can potentially degrade the quality of the signal which reaches your property.
However, Seaside High Speed does have a commitment to provide 100% internet access to currently unserved rural regions of Nova Scotia.
This means that if you are in an area where the signal from existing infrastructure will not reach your property we are committed to implement an alternate solution to connect you with service in a reasonable time frame. |
Billing Questions
| Billing Inquires |
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Is there an installation fee?
Normally the installation is $99.95.
What does Seaside High Speed cost?
Our regular monthly charge is just $44.95 per month
What kind of webhosting packages do you have and how much are they?
We have 2 different Web Hosting packages available.
Silver Web Hosting
$12.95 per month plus $19.95 Setup Fee
- 50 Megabytes of Storage Space
- 1 Gigabyte of Web Traffic per month
- 10 email accounts
- PHP Support
- Pearl CGI Access
- Web Stat Reports
- SSL
- MySQL Database Support
Gold Web Hosting
$29.95 per month plus $25.95 Setup Fee
- 200 Megabytes of Storage Space
- 3 Gigabyte of Web Traffic per month
- 50 email accounts
- PHP Support
- Pearl CGI Access
- Web Stat Reports
- SSL
- MySQL Database Support |
How can I pay my bill?
You can also set up pre-authorized checking via a checking account or through a credit card (Visa, Master Card and American express are all accepted)
Why is Seaside High Speed more expensive than a traditional dial-up ISP?
Most traditional dial-up ISP's have monthly time limits and once you exceed those limits you are billed for additional time. With Seaside High Speed, you can use as much time online as you require for one low monthly fee.
No more watching the meter, or foregoing some important tasks because you will get charged more. Seaside High Speed utilizes the cable network for 100% of it's traffic, you never need to tie up your phone. If you had a second phone line installed just for the Internet, you can now save that monthly expense!
With Seaside High Speed, you have the freedom to enjoy the Internet every day. |
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